Shipping Policy

Shipping Policy

At Mexican Monk, we are committed to delivering our products efficiently and providing you with flexible shipping options. Please review our updated shipping policy below:

Shipping Charges
Shipping charges are completely dependent on your selection. At the checkout, you can choose from various delivery partners based on their shipping charges and speed. This allows you to select the option that best suits your needs in terms of cost and delivery time. The applicable shipping charges will be displayed before you confirm your order.

Shipping Locations
Currently, we ship our products only within India, across multiple cities. If the location mentioned in your order is not serviceable, we will notify you via email.

Delivery Time
The delivery time is dependent on the delivery partner you choose at the checkout page. You have the feature of selecting a delivery partner from various options based on their shipping charges and estimated delivery time. Please note that while we strive for timely deliveries, unforeseen circumstances such as extreme weather conditions or government regulations may cause delays.

Special Deliveries & Delays
Some orders might take more than 10-12 days to ship depending on product availability. In such cases, you will be notified via email or phone. For orders intended for special events or festivals, where a specific delivery time is crucial, please place your order at least 15 days in advance. For urgent deliveries, kindly contact us before placing your order.

Shipping and Tracking Information
Once your order is shipped, we will email all the shipping and tracking details to the email address provided during your purchase. 

Customer Details for Delivery
To ensure smooth delivery, please make sure to provide the following accurate details when placing your order:

  • Full name of the recipient
  • Flat/bungalow number
  • Building name
  • Road/street/marg name
  • City, state, and pin code
  • Contact number (landline or mobile)
  • Proper and familiar landmark
  • Email address

Re-Delivery Charges
We will attempt to deliver the package once. If the delivery is unsuccessful, re-delivery charges may apply in the following cases:

  • Incorrect or insufficient address provided by the customer.
  • Non-availability of the recipient at the mentioned address.
  • Refusal to accept the product.
  • Delivery made to the person or location specifically mentioned by the customer, even if it’s not the customer.
  • Incorrect contact details that prevent the delivery personnel from reaching the customer.
  • Force majeure events or civil disturbances.

Right to Modify or Cancel Orders
Mexican Monk reserves the right to modify, limit, or cancel orders at any time, including but not limited to orders that are incorrectly priced or that we believe may be harmful to our business, suppliers, or vendors.

For any further questions or concerns about our shipping policy, please feel free to contact us.